5 benefits of VOIP
As workforces became more remote, traditional telephony isn’t fit for purpose and, with the trend for Hybrid working unlikely to reverse, deploying a cloud based solution is even more critical.
Like all technologies, there a trade off and VOIP is no different. If you don’t have reliable internet or enough bandwidth, internet telephony won’t work and any power interruptions will have the same effect. But these issues will impact on more than your phone connectivity, so you must balance the disadvantages with the significant benefits:
A cloud service, VoIP is easy to install and maintain, with much of the heavy lifting handled through web browsers and new users added with ease. Device management and configuration is far simpler and doesn’t require specialist expertise of training.
Traditional telephony demanded large and expensive hardware and installation, often with significant capital requirements.VOoIP is a SaaS product, so its far more flexible, scalable and you pay for what you use. Also, plan well and many of your calls can be free!
With VoIP, there’s no restriction to your service - as long as you’ve got internet connectivity. With Hybrid working the new norm, this is a significant benefit and organisations with VoIP were able to adapt at speed in lock-down - something traditional users couldn’t do.
A clear benefit is scalability. Old systems were limited to a number of extensions and lines, resulting in a constant tension as users clamoured for more phones. With VoIP, there’s no more tension, with services fired up in minutes and no limit on the number of extensions you have.
By removing the constraints of a traditional system, you remove barriers to better performance, staff become less frustrated by poor services and the business as a whole achieve more, as the focus moves from its support limitations to a focus on business growth.
Finally, here’s the answer for the next company quiz night. VoIP stands for Voice over Internet Protocol. It is also referred to as IP telephony, internet telephony, or internet calling. And it’s an alternative to a public switched telephone network (PSTN).
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