Help agents to resolve customer issues faster

Create step-by-step guides that recommend and display next best actions

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It's increasingly vital to provide seamless customer experiences. Enabling your contact centre staff to provide solutions is a fundamental. 

Amazon Connect provides a unified agent workspace that is easy and less stressful for new agents to learn and gives experienced agents all of the tools they need to continuously improve their customer experience.

In this AWS podcast episode, learn how you can create step-by-step guides that recommend and display next best actions for agents to resolve customer issues faster.

🎙 Listen now.

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Amazon Web Services
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